Refund and Returns Policy
At Donnum, we take pride in the quality of the products we offer. To ensure all our customers receive brand-new, factory-standard equipment and apparel, we maintain a strict policy regarding returns and refunds.
Returns & Exchanges
All sales are final. We do not accept returns or exchanges for “change-of-mind,” incorrect size selection, or personal preference once a purchase has been completed and dispatched.
By maintaining this policy, we guarantee that every item purchased from our store has never been used in play or worn by another customer, ensuring the highest hygiene and performance standards for your gear.
Refund Policy
Please note that we do not offer refunds as a standard procedure. Payments made are considered final once the order is processed.
However, we recognize that exceptional circumstances may occur. Refunds are only issued in special cases, such as:
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Orders that cannot be fulfilled due to stock errors.
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Other unique situations verified and approved by our management.
All refund requests are subject to internal review and are handled on a case-by-case basis. If a refund is approved, it will be processed via bank transfer, depending on the circumstances.
Our Commitment to You
Your satisfaction is our top priority. While we have a strict no-refund policy, we understand that unique situations can arise.
Should you feel dissatisfied with your purchase for any reason, please contact our customer service team immediately. We are committed to providing excellent service and will work with you personally to find a fair solution.
How to Reach Us
To discuss a concern regarding your order or a potential refund request, please provide your order number and any relevant photos:
Customer Service: 0855 4510 1757
