Frequently Asked Questions

Where do you ship to?

We ship to all cities across Indonesia. To ensure your gear arrives safely and on time, we exclusively use JNE as our shipping partner.

How long will my order take to arrive?

Shipping times vary depending on your location. Once your order is processed and handed to JNE, delivery typically takes:

Jabodetabek: 1–3 business days.
Other Major Cities: 2–5 business days.
Remote Areas: 5–7+ business days.

How can I track my order?

Once your order is dispatched, we will send you a JNE tracking number via email. You can monitor your shipment directly on the JNE website.

What is your return policy?

We want to ensure you are satisfied with your purchase. For detailed information on how to process a return, please visit our Return Policy Page.

Do the products come with a warranty?

Warranty terms vary depending on the specific brand and type of product. If you have questions regarding the warranty of a specific item, please contact our team for more information.

What payment methods do you accept?

We offer convenient and secure payment options, including QRIS (for easy scanning via your preferred banking or e-wallet app) and all major Credit Cards.

Can I see your collection in person?

Yes! If you prefer to see our collection in person, you can visit our outlet at:

Padel One Club
Jl. Kedoya Pesing No.18E, Kedoya Utara, Kebon Jeruk, Jakarta Barat

How can I contact you for further questions?

We are here to help. You can reach us through our contact form, via WhatsApp, or by visiting our physical outlet during club operating hours.