Privacy Policy

Welcome to Donnum. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

When you interact with Donnum, we collect certain information to provide a seamless shopping experience:

  • Personal Information: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: Details processed securely via QRIS or Credit Card. (Note: We do not store your full card details; these are handled by our secure payment gateways).

  • Technical Data: IP address, browser type, and usage data collected via cookies to improve website performance.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • Order Fulfillment: To process your payments and deliver your items via JNE.

  • Customer Support: To assist you with inquiries, warranties, or special cases regarding your purchase.

  • Communication: To send order confirmations, tracking updates, and, if you opt-in, promotional offers.

  • Security: To detect and prevent fraudulent transactions.

3. Sharing Your Data

Donnum does not sell your personal information to third parties. We only share data with trusted partners necessary to run our business:

  • Logistics: Sharing your address and phone number with JNE to complete delivery.

  • Payment Processors: Sharing transaction details with our payment gateways to authorize QRIS or Credit Card payments.

  • Legal Requirements: We may disclose information if required by Indonesian law or to protect our rights.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment provider’s database.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request a correction of inaccurate data.

  • Request the deletion of your account information, provided there are no pending legal or transactional obligations.

6. Cookies

Donnum uses cookies to remember items in your shopping cart and understand your preferences for future visits. You can choose to turn off cookies through your browser settings, though some features of the site may not function properly.

7. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:

Donnum
Located at: Padel One Club, Jl. Kedoya Pesing No.18E, Kedoya Utara, Jakarta Barat

Customer Service: 0855 4510 1757